Frequently Asked Questions
Everything you need to know about your Empress Mimi experience.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since our lingerie sets are designed for a global audience, we recommend measuring your bust, underbust, and hips to match our specific brand measurements.
What is your shipping policy?
We offer worldwide shipping. Orders are typically processed within 1-3 business days. Delivery times vary by location, generally ranging from 3 to 10 business days for international orders.
Can I return or exchange my items?
Due to the intimate nature of our products, we can only accept returns on items that are unworn, in their original packaging, and with all hygiene seals intact. Please contact our support team within 14 days of delivery to initiate a return.
How should I care for my Empress Mimi lingerie?
To preserve the delicate lace and silk fabrics, we highly recommend hand washing your garments in cold water with a gentle detergent. Avoid tumble drying and always air dry in the shade.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
Yes, we are committed to ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and high-quality craftsmanship in every piece we produce.